Terms and Conditions
Please read these Terms and Conditions carefully before using www.buddingsensations.co.uk. By using www.buddingsensations.co.uk, you are agreeing to be bound by these terms and conditions. These terms and conditions apply to any orders placed via email, post, over the telephone or in person at our premises. When you place any order via telephone, email or at a consultation, you enter into a contract with Budding Sensations.
Purchase of Products:- All our artificial wedding flowers are handmade to order. Any questions about the products should be asked before purchase, as this is not a “try before you buy service”.
Cancellations:- We are unable to cancel any orders for flowers once work has commenced. This is because we would have already incurred costs pertaining to your order and every order is handmade to order. In the event of a cancellation of the wedding itself, you will be given the opportunity to collect or have your items delivered within 2 weeks of the original date, failing which we reserve the right to dispose with your items as we see fit.
Dispatch of Products:- Collected orders are usually 2 weeks before your specified date. Posted orders will be dispatched within 4 – 6 weeks of purchase. If your items are ready earlier we will dispatch them earlier, notifying you by email once they are sent. All our orders are hand packaged, which will ensure your flowers arrive in perfect condition. If for any reason your order arrives in an unsatisfactory condition then you must specify “damaged” when signing for your order, and inform us by email within 24 hours of receipt. Should you not receive your items within a reasonable time, please let us know and we will raise enquiries with the relevant delivery service, whether that be the courier or Royal Mail. If the order was sent by Royal Mail we cannot raise any claims until 30 days after the order was dispatched, which is when the order will be deemed as lost.
Returns:- Under the Consumer Rights Act, you have the right to return your items. However this excludes all bespoke and custom orders. Should you wish to return you order, you must notify us within 48 hours of receiving the items that you wish to return them for a refund. A refund will only be processed to you, as long as they are received back with us within 7 days of your receipt of them. You must take reasonable care of the order whilst in your possession. You are responsible for returning the items to us and also the return delivery costs. All goods are sent back at your own risk, we strongly advise that you obtain proof of posting and use recorded or special delivery including the relevant insurance to cover the cost of your return please note, the goods are not our responsibility until we sign for them. We will not process a refund if the items are returned, soiled, damaged, used, smell of smoke, dust, pets or items returned in unsuitable packaging. All qualifying refunds will be processed within 14 days, and will be subject to a £5.00 administration fee, which will be deducted from your refund amount.
Miscellaneous:- All our artificial wedding flowers are handmade to order, measurements are given to the nearest amount and therefore may slightly differ due to the nature of handmade designs and the variance of the flowers and materials used in the construction of the design.
Consultations:- Consultations are offered free of charge on orders of £150 and over, for lower amounts we reserve the right to make a nominal charge for our time spent.
Limitation of Liability:- Budding Sensations are a supplier of artificial wedding flowers and thus our liability is limited to the cost of your order including delivery charges. All our goods are sent fully insured by Royal Mail or other Couriers. If you require consequential loss insurance then you must inform us of this in writing before you place your order, to enable us to amend your order with this information and advise you of the additional premium to be paid.
Limitation of Liability on Orders collected:- Budding Sensations are a supplier of artificial wedding flowers and all items are “sold as seen” once collected and taken from our premises. Time will be given to inspect the products and ensure you are happy with your order before leaving. We take no liability whatsoever once the items have left our premises with regards to damage or loss to property. In extenuating circumstances only, the liability will be limited to and not exceeding the order amount minus any hired items.
Deposits and Payments for In Person Orders – When your order has been finalised, a deposit of 25% is due immediately to book our time to make your order. The final payment of 75% is due 2 months before your specified date. All deposit payments are non-refundable. Depending on the situation we might not be able to refund your final payment.
Use of Photos - Budding Sensations reserves the right to use any photos we take of your flower arrangements including bouquets, buttonholes and table arrangements, including any photos we take whilst attending your wedding, in all or any of our Social media, including facebook, instagram and our website. If you do not want them used you must inform us when you pay your deposit.
Hours of Business:- Strictly by appointment only please see our contact page. We will endeavour to reply to your enquiries within 24 hours.