Terms & Conditions
Budding Sensations
Terms and Conditions
Please read these Terms and Conditions carefully before using www.buddingsensations.co.uk website. By using www.buddingsensations.co.uk website, you are agreeing to be bound by these terms and conditions. These terms and conditions apply to any orders placed via the website, via email, post or over the telephone. When you place any order via our website, telephone or email, you enter into a contract with Budding Sensations.
Purchase of Products:- All our artificial wedding flowers are handmade to order. Any questions about the products should be asked before purchase, as this is not a “try before you buy service”.
Cancellations:- We are unable to cancel any orders for flowers once work has commenced. This is because we would have already incurred costs pertaining to your order and every order is handmade to order.
Dispatch of Products:- We will dispatch your order within 4 – 6 weeks of purchase. If your items are ready earlier we will dispatch them earlier, notifying you by email once they are sent. All our orders are hand packaged, which will ensure your flowers arrive in perfect condition. If for any reason your order arrives in an unsatisfactory condition then you must specify “damaged” when signing for your order, and inform us by email within 24 hours of receipt. Should you not receive your items within a reasonable time, please let us know and we will raise enquiries with the relevant delivery service, whether that be the courier or Royal Mail. If the order was sent by Royal Mail we cannot raise any claims until 30 days after the order was dispatched, which is when the order will be deemed as lost.
Returns:- Under the Consumer Rights Act, you have the right to return your items. However this excludes all bespoke and custom orders. Should you wish to return you order, you must notify us within 48 hours of receiving the items that you wish to return them for a refund. A refund will only be processed to you, as long as they are received back with us within 7 days of your receipt of them. You must take reasonable care of the order whilst in your possession. You are responsible for returning the items to us and also the return delivery costs. All goods are sent back at your own risk, we strongly advise that you obtain proof of posting and use recorded or special delivery including the relevant insurance to cover the cost of your return please note, the goods are not our responsibility until we sign for them. We will not process a refund if the items are returned, soiled, damaged, used, smell of smoke, dust, pets or items returned in unsuitable packaging. All qualifying refunds will be processed within 14 days, and will be subject to a £5.00 administration fee, which will be deducted from your refund amount.
Miscellaneous:- All our artificial wedding flowers are handmade to order, measurements are given to the nearest amount and therefore may slightly differ due to the nature of handmade designs and the variance of the flowers and materials used in the construction of the design. All pictures shown on our website are for illustration purposes only and your order may slightly differ from this.
Limitation of Liability:- Budding Sensations are a supplier of artificial wedding flowers and thus our liability is limited to the cost of your order including delivery charges. All our goods are sent fully insured by Royal Mail or other Couriers. If you require consequential loss insurance then you must inform us of this in writing before you place your order, to enable us to amend your order with this information and advise you of the additional premium to be paid.
Hours of Business:- Our hours of business are Monday to Saturday 9am – 5pm. During or outside these hours we can be contacted via email or voicemail. We will endeavour to reply to your enquiry within 48 hours.
